Centre for Continuing Education
Information for students
When students from other countries come to study in New Zealand, it is important that those students are well informed, safe and cared for properly.
New Zealand education providers have an important responsibility for international students' welfare. Further information on the Code of Practice is available here.
If you have a problem
In the event of a complaint, you should contact the Centre for Continuing Education in the first instance. If the complaint is related to the Centre for Continuing Education procedures, the grievance will be investigated by the Director of the Centre.
If the grievance relates to another area of the University, the Director may ask you to put the grievance in writing and can contact the relevant department to seek resolution on behalf of the student if requested.
If you are not satisfied you may make a written complaint to the Registrar.
Anti-harassment Policies & Procedures
The University of Auckland is committed to providing an environment within the University and all its facilities which is free from harassment on sexual, racial, academic, religious, and on other discriminatory grounds. The University Council endorsed the above policy in 1984. The University has set in place:
- procedures to investigate and/or resolve harassment complaints
- programmes to prevent the occurrence of harassment
- procedures available for the informal, confidential and expeditious resolution of harassment complaints.
The Contact Network
The Contact Network is drawn from staff and students throughout the University to listen to and discuss options for dealing with harassment. Lists of Contact Network members are available from all departmental offices or in the internal telephone directory.
The mediator is also a part of the procedures. When mediation is required the complaint is referred to the Mediator.
A complainant may approach the Mediator directly and, for sexual harassment complaints, may request a mediator of the same gender. The Mediator coordinates the University procedures for dealing with harassment and provides educative activities relating to harassment.
Disputes Mediation Service
The Mediator also functions as a disputes mediator. Any staff member or student may request the assistance of the mediator in resolving a dispute. Students or staff using the university's facilities should not hesitate to use these procedures if they feel they are being harassed.
The Mediator's office is located on level 7, 76 Symonds Street, Auckland. Phone +64 9 373 7599 ext. 88095 or visit their website www.auckland.ac.nz/mediation for more details.